Great Show, Annoying Venue Rules
by BostonGirl617 on 3/29/22The Wilbur - BostonRating: 4 out of 5Show was fantastic. Exactly what I expected. All my annoyances we’re venue related and I work in the arts so I know how events like this SHOULD run. First, buying tickets were very confusing. I thought I had purchased VIP tickets. Turns out a hadn’t. Ticketmaster wasn’t very clear when I was buying them and then impossible to get in touch with customer service. Then, I had multiple conflicting emails about the mask policy. Get to the venue and the masks were being enforced. People in the crowd were NOT happy. I’m sorry, but if the mandate has been lifted AND you have to show your vaccination card, what’s the point of the mask?! Once we were seated inside, the Wilbur had some poor guy going around enforcing the masks literally while they were taking sips of their drinks. It got really annoying after a while. Also, it was pouring out that night and we had to wait outside in the rain for staff to check IDs and vaccination cards BUT they wouldn’t let you have an umbrella open. Because everyone was wet and scrambling to put away their cards, no one had their phones ready to scan tickets when they did finally get inside. Overall, the whole process could have been improved. Took away from a really fun night. I will say, there was one usher who was the nicest lady ever!